Planner
The Role
Job description
- Focus on customer satisfaction and the increase of revenues;
- Communicate with customers to confirm and follow up customers’ requests based on AC standing Call Script;
- Arrange the planning activities according to the service request, engineer's competence and delivery status of parts and so on;
- Follow up the execution status of contracts and internal orders to close them timely;
- Support service managers via feedback on performance of technicians on competence working attitude, and efficiency;
- To cooperate with other department/teams (such as financial, sales, operation department) to facilitate pending problems solving and execution of forward planning, if need;
- Provide data reports including WIP / ECB/ NIS and so on to supervisor correctly and timely
- Be familiar with SAP/ CRM/ other relevant system
What you can expect from us?
A friendly, family-like atmosphere.
Plenty of opportunities to grow and develop.
A culture known for respectful interaction, ethical behavior and integrity.
Potential to see your ideas realized and to make an impact.
New challenges and new things to learn every day.
Access to global job opportunities, as part of the Atlas Copco Group.
What we expect of you?
Experience requirements
- More than 2 years’ experience in compressor equipment service or related equipment.
- Experience in service support role in a customer orientated business environment.
- Team management.
Knowledge
- Basic English in speaking and reading.
- Good computer skills including Microsoft series
Educational requirements
- College graduated or above, majored in mechanical engineering or equivalent.
City
Wuxi
Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
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