Service Material Specialist
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
This role is part of a rapidly growing global organization that is responsible to install Capital Equipment in hospitals and ensure support for the hospitals by providing Preventive Maintenance, Upgrades and Repair if required.
Responsibilities within this role are the planning, procurement, oversight, documentation, and issue resolution of service materials and -tools, test and measurement equipment, FRUs and service disposables. The position will ensure service materials are forecasted, planned, procured, available, delivered, documented in the quality system, and available for use by the global technical service organization for installation and service activities. Analyzing global needs for service materials and reporting out to management / global technical services as needed, as well as driving process improvements and issue resolution are essential in this role.
Responsibilities include but are not limited to:
- Supports the planning and organization of service materials needed to perform installation and service activities
- Responsible for documentation and records meeting quality system requirements for calibration specifications, calibration records, traceability of service materials, and issue resolution
- Analyzes component availability and inventory
- Procures service materials as required through established purchasing processes, working with the purchasing and procurement teams
- Executes and expedites service material delivery and preparation
- Executes shipping of service materials to service engineers globally
- Prepares, analyzes and distributes requested financial data on service materials
- Works with the calibration team to ensure test and measurement equipment is returned per established calibration requirements globally
- Works with service development engineering and MRP planners to ensure all service materials are available per service planning needs.
- Works with training team to procure and track training equipment to ensure complete and working devices available for global courses
- Supports the sales operations with related tools and equipment programs
- Supports FSEAI (Field Service Engineer Assigned Inventory) replenishment, cycle counts, reconciliation and corrections that are resulting out of these activities
- Performs issue resolution related to calibration through NCEP / CAPA system and drives improvement through VIP system
Experience and skills:
- Education level: Higher vocational level
- Experience in planning and/or supply chain is essential
- Relevant working experience: 3-5 years
- Good knowledge of the English language
- Excellent communication skills
- Ability to perform in a multi-cultural environment
- Team player
- Flexible attitude
- Continuous improvement attitude
Requisition ID: 569192
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Job Segment: Supply Chain, Field Service, Procurement, CAPA, Engineer, Operations, Manufacturing, Engineering, Management
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