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- Response to customer inquiries about products and services.
- Understand the issue customer facing on their device, provide basic advice.
- Process log in device and note down the details of the issue feedback by customer to support technician diagnosis.
- Provide customer basic trouble shooting hardware and software issues.
- Follow standard processes and procedures.
- Follow up and update customer of the service status and schedule follow up call to customers when necessary.
Skills and knowledge:
- Proper phone etiquette.
- Basic speaking and written English skill.
- Basic knowledge of relevant software and hardware skill, however training will be provided.
- Skill of customer service with effective listening skills.
Requirements:
- Have a passion on customer service and like to interact with people.
- Flexible working schedule can be arranged to meet one requirement.
- With min. SPM or UEC graduate.
Job Types: Full-time, Permanent, Internship
Contract length: 12 months
Salary: RM1,500.00 - RM1,800.00 per month
Benefits:
- Maternity leave
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
COVID-19 considerations:
All follow KKM SOP requirements
Ability to commute/relocate:
- Taman Molek: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Expected Start Date: 09/01/2023
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