Enlish level above 80 %
Colombia - Bagota, Barranquilla and Medellin (Monday to Friday 8 to 6)
Requirements.
The candidate must have: • Customer service experience as IT is constantly handling clients • Detail oriented • Ability to stay focused on a task for several hours doing the same process repeatedly • Demonstrates knowledge of email etiquette and possesses communication skills needed to answer client questions via phone/web meetings in an effective manner • Demonstrates an understanding of Microsoft 365 Package • Communicate and being able to do teamwork.
Responsabilities
1. Knowledge of Ticketing Systems and Monitoring Software is a plus 2. Handling of Managed Solutions from different providers 3. Computer Hardware; Software Troubleshooting 4. Strong background with Windows 7-10, Office flavors, Windows Servers all flavors, Firewalls/Routers/Switches, MS AD, wireless printers and access points 5. Office 365 admin tasks a must 6. General knowledge of backup technologies 7. Desktop support knowledge; fixing Microsoft Office products, especially Outlook 8. Installation and management of software (updates, tools, etc.) 9. Customer Service Support over the phone 10. Remote Support knowledge 11. Networking/troubleshooting knowledge 12. Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365 13. General knowledge of IT Support client handling; customer service scenarios 14. Setting up of mobile devices from different vendors and different requirements
Tipo de puesto: Tiempo completo
Salario: A partir de $3.500.000 al mes
