Private Game Lodge Group in need of Reservationist to be based in JHB Head Office
Qualifications & Requirements:
Proficient in Office and Email
Experience:
Minimum 3 years’ experience.
ResRequest experience will be beneficial
Duties/Responsibilities:
Responsibilities include but not limited to:
To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s etc. procedure
To deal with the waitlists and complimentary reservations as per procedure
To ensure that provisional bookings are followed upand Check for double bookings
Maximise occupancy with liaison of the reservationists, Reservations Manager and the General Manager
Ensure that all filing is up to date
Maintain guest history as per procedure
Ensure credit policy is adhered to
Follow up on travel agent voucher correspondence and other documentation that might be outstanding
Ensure the smooth running of the reservations department
Check arrivals
Check groups – check payment received
Daily reports to be completed and submitted
Check up on no shows and cancellations
Reporting to directors
Sober Habits
Impressive time management and organisational skills
Dazzling telephone and communication skills
Friendly but professional work ethic.
